Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
    • Maison Shurnel is currently offering Free standard shipping on every order as a limited time promotion. We normally offer free shipping on all orders over $100, between 5-20 business days 
    • Free standard ground shipping for a limited time between 5-10
    •  We typically take 2-3 business days for processing your order
    • Next-day and Express delivery options also available 
    • Please note the shipping estimated delivery date is an estimate and not guaranteed
    • See the delivery FAQs for details on shipping methods, costs and delivery See conditions and procedure in our return FAQs
PAYMENT METHODS

Maison Shurnel accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Maison Shurnel features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS 30 days after receiving your item to request a return.
  • You have 30 days after receiving your item to request a return
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • Final sale items and gift cards are not eligible for a Return, Refund or Credit. Please contact us if you have questions or concerns about your specific item
  • Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
  • See conditions and procedure in our return FAQs

 

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