Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@maisonshurnel.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@maisonshurnel.com.


Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Non-returnable / Non-refundable items 
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

Final sale items and gift cards are not eligible for a Return, Refund or Credit. Please contact us if you have questions or concerns about your specific item.


Exchanges

We do not offer direct exchanges for prices or item exchanges. To exchange an item for a new size or color you must place a return for the unwanted item(s) and place a new web order for the desired item(s). Your returned item will be processed and refund granted to original form of payment as long as the item meets our return policy terms. Availability of replacement item is not guaranteed.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

Credit

  • Allow 7-10 business days to process your return.
  • Once approved please allow 72 hours for the credit to appear on your statement.
  • You will receive an email notification upon the completion of return processing.

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